Right of withdrawal / return
Right of withdrawal
As a consumer (any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity) you can submit your contract declaration within 14 days in text form (e.g. letter, fax, e-mail) without giving reasons ) or by returning the item. The period begins on the day on which you received the cancellation policy in text form, but not before the goods are received by you or the delivery recipient named by you (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not, before the seller has fulfilled his information obligations according to § 312c paragraph 2 BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as his obligations according to § 312e paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV.
The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to the address given in the legal notice:
- BMUT UG (haftungsbeschränkt)
- An der Kolonnade 11
- 10117 Berlin
E-Mail: info (at) bmut.de
Consequences of cancellation
In the case of an effective cancellation, the mutually received benefits are to be returned. There is no obligation to replace the use of the item or the value of the use. If you cannot return the goods received to the seller in whole or in part, or only in a deteriorated condition, you may have to compensate the seller for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as you would have been able to do in a shop, for example. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if you were your own property and by refraining from anything that could impair its value. Dispatchable goods are returned at the risk of the seller. You have to bear the costs of the return if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a contractual agreement if the price of the goods is higher at the time of cancellation have made the agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of cancellation or the goods, for the seller with their receipt.
End of revocation
The refund will be made immediately after receipt of the return.
Exclusion of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods that are made according to customer specifications or that are clearly tailored to personal needs or that are not suitable for a return due to their nature or that can spoil quickly or whose expiry date would be exceeded for the delivery of Audio or video recordings or software, provided that the delivered data carriers have been unsealed by the consumer, as well as for the delivery of newspapers, magazines and magazines, unless the consumer has given his contractual declaration by telephone.
When providing services, your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal. This can mean that you have to meet the contractual payment obligations for the period up to the revocation.
End of revocation